Shipping policy
Domestic Shipping Policy
Palmvillage is committed to processing and shipping your order as quickly as possible. Please review the following information regarding domestic shipments.
Order Processing
Orders are typically processed within 1–3 business days (excluding weekends and holidays). During product launches, promotions, or high-volume periods, processing times may be extended.
Shipping & Delivery
Once your order has been shipped, you will receive a confirmation email with tracking information. Delivery times are estimates provided by the shipping carrier and are not guaranteed.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. Palmvillage is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information.
Lost, Stolen, or Damaged Packages
Once a package has been transferred to the shipping carrier, Palmvillage is not responsible for packages that are lost, stolen, delayed, or damaged during transit. If you experience any shipping issues, please contact the carrier directly. We will gladly assist by providing any information necessary to help with the claim process.
Returned Packages
If an order is returned to Palmvillage due to an incorrect address, failed delivery attempts, or because it was unclaimed, the customer will be responsible for any additional shipping fees required to resend the package.
Shipping Delays
Palmvillage is not responsible for shipping delays caused by weather conditions, natural disasters, carrier service interruptions, holidays, or other circumstances beyond our control.
Order Changes
Once an order has been placed, we cannot guarantee that changes or cancellations can be made before it is processed for shipment.
International Shipping Policy
Palmvillage proudly ships worldwide. Please review the following information before placing an international order.
Processing Time
All orders are processed within our standard processing timeframe. Once your order has been shipped, you will receive a confirmation email with tracking information.
Delivery Times
International delivery times are estimates only and may vary depending on the destination country, customs processing, weather conditions, or carrier delays. Palmvillage is not responsible for delays caused by shipping carriers or customs authorities.
Customs Duties, Taxes & Import Fees
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These charges are not included in the purchase price or shipping cost and are the sole responsibility of the customer.
Palmvillage is not responsible for any customs or import charges required by your country's authorities.
Refused or Unclaimed Shipments
If an order is refused, abandoned, or returned due to unpaid customs duties, taxes, incorrect shipping information, or failure to claim the package, the customer will be responsible for any return shipping costs, customs charges, and other fees incurred. Original shipping charges are non-refundable.
Lost or Damaged Packages
Once an order has been handed over to the shipping carrier, Palmvillage is not liable for lost, stolen, or damaged packages. If your package is lost or arrives damaged, please contact the shipping carrier directly. We will gladly assist you by providing any information needed to help with the claim process.
Customer Responsibility
It is the customer's responsibility to provide accurate shipping information and to ensure compliance with all import laws and regulations in the destination country before placing an order.