Refund policy

Return & Refund Policy

We offer a 7-day return policy, which means you have 7 days after your order has been marked as delivered by the carrier to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, with all original tags attached, and in its original packaging. Items showing any signs of wear, washing, stains, odors, pet hair, makeup, deodorant marks, or damage will not be accepted.

You must also provide proof of purchase or order confirmation.

How to Start a Return

To initiate a return, please contact us at palmviillage@gmail.com. Once your return request is approved, we will provide instructions on how and where to send your package.

Items sent back without prior approval will not be accepted.

Return Shipping

Unless the return is due to a defective, damaged, or incorrect item, the customer is responsible for all return shipping costs.

We strongly recommend using a trackable shipping service, as Palmvillage is not responsible for return packages that are lost or damaged in transit.

Return Address

324 Calle Palacios, Apt. 2
Villa Palmeras, San Juan
Puerto Rico 00915

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We will evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

We do not accept returns on:

• Sale items or discounted products

• Gift cards

• Custom or personalized items

• Limited drops or exclusive releases (when marked as final sale)

Exchanges

The fastest way to get the item you want is to return your original item (if eligible) and place a new order once the return has been approved.

Shipping Costs

Original shipping charges are non-refundable.

Refused or Undelivered Orders

Orders that are refused, unclaimed, or returned due to incorrect address or failed delivery attempts may be subject to return shipping fees. These fees will be deducted from any eligible refund.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at palmviillage@gmail.com.

Right to Refuse Returns

Palmvillage reserves the right to refuse any return that does not meet the requirements outlined in this policy.